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  Bookings and tickets - Cancellations  
  Can I cancel my booking online and if so, how will I be refunded?  
  To cancel a reservation made through a travel agency or on another travel website, such as Orbitz, Expedia, Travelocity, Priceline, or Hotwire, please contact them directly. To cancel a reservation made on our website, please choose from the following options:
  • You can retrieve your online booking and cancel it. If you have requested an eTicket, please call or send an email to our eService Center( After you have made your cancellation online, we will process your refund immediately. The refund will be credited directly to your credit card account.
  • If you have requested and received a paper ticket, you need to contact Cathay Pacific Reservations at 1-800-233-2742 (U.S.) or 1-800-268-6868 (Canada) for a refund. You then need to return your paper ticket to us.
  • If you have requested to pick up a paper ticket at the airport, but subsequently decided to cancel the booking, you should call or send an email to our eService Center (, and we will help you with the necessary arrangements.
Please note that cancellation charges may apply, depending on the terms associated with your purchased fare.
  Other questions in this category.  
  Canceling a reservation